Privacy Policy

Introduction

Crystal Hatch ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website crystal-hatch.com or enroll in our programmes.

Information We Collect

Personal Information

We collect information that you voluntarily provide to us when you:

• Enroll in our programmes
• Contact us via email
• Subscribe to our updates
• Participate in our sessions

This information may include:

• Name and contact details
• Email address
• Age or age range (for programme placement)
• Information you provide in forms or communications

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent on pages

How We Use Your Information

We use the information we collect to:

• Process programme enrollments
• Communicate with you about sessions and schedules
• Send programme materials and resources
• Respond to your inquiries
• Improve our programmes and website
• Comply with legal obligations

Legal Basis for Processing

We process your personal data based on:

• Your consent when you enroll or contact us
• Contract performance when delivering programmes
• Legitimate interests in operating and improving our services
• Legal obligations we must fulfill

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties.

We may share your information with:

• Service providers who assist with programme delivery (under strict confidentiality agreements)
• Legal authorities when required by law
• Professional advisors (accountants, lawyers) under confidentiality obligations

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Programme enrollment data is typically retained for seven years for record-keeping purposes. Marketing consent data is retained until you withdraw consent.

Your Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

To exercise these rights, contact us at [email protected]

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Children's Privacy

Some of our programmes serve children. When collecting information about children under 16, we obtain consent from parents or guardians. Parents have the right to review, modify, or delete their child's information at any time.

Cookies

Our website uses cookies to improve your experience. For detailed information about our cookie practices, please see our Cookies Policy.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Address: Crystal Hatch, 42 Harborne Park Road, Harborne, Birmingham, B17 0BH, United Kingdom

Supervisory Authority

If you believe we have not addressed your concerns adequately, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.